How Can I Contact you?
The Customer Service team operates on Monday to Friday (excluding public holidays)
How do i sign up to your news letter?
Enter your Email address in the footer text entry field found on every page and click the ‘Subscribe’ button to be kept up-to-date about the latest Seawag products, competitions and promotions.
Having problem with our website?
If you are experiencing any issues with placing your order on our website, please make sure you are using the latest version of your operating system or browser. If the problem persists, then get in touch with our Customer Service team at firstname.lastname@example.org with as much of the below information as possible…
- Operating System
- Internet browser you were using
- Date and time of problem
- Any error message which was shown
How do i make a purchase ?
Buying Seawag products couldn’t be easier. Just browse through our product categories, select the appropriate style and colour of any items you wish to purchase and add them into your shopping cart.
After you’ve finished making your selections, click on “Cart” and then on ” Checkout” and you will be asked for a few details that we need to process the order.
How Quickly will i receive an item i have purchased?
STANDARD DELIVERY IN EU
- > 2-4 business days: XX€
Changes to orders / Cancelling orders
Please be careful to check all billing and shipping information before an order is placed, as orders are processed quickly and changes are unable to be made once they’ve been received and accepted.
We may be able to cancel your order prior to dispatch, but we cannot guarantee this.
To enquire about changes or cancellations, please email our Customer Service team at email@example.com
If you have not received your delivery within the specified time frame, please contact our customer service team at firstname.lastname@example.org
How do i know my order was placed successfully?
You will also receive a confirmation email which includes your order number and a full summary of the item or items you have purchased.
If you have not received your confirmation Email, please contact our Customer Service team and they will be more than happy to assist –email@example.com
What type of payment do you accept?
You can use any of the below types of payment methods on our website:
- Visa Electron
- Visa Delta
What do i do if i’m having problems making payment?
Please Email firstname.lastname@example.org if having issues completing payment on this website. We will advise as best we can, but have very little control in this area, so suggest contacting your card issuer or PayPal first if possible.
What do i do if my payment has been declined?
Please check that you have correctly entered all card details, and your billing address is the same as your card issuer or PayPal holds for you. If the problem persists, we recommend that you contact your card issuer or PayPal directly.
PRODUCT & WARRANTY QUESTIONS
WHAT DO I DO IF I HAVE RECEIVED THE WRONG ITEM?
We apologise if the item we have sent out is incorrect. Please email Customer Services at email@example.com with full details, including your Order Number, so we can arrange for the correct item to be sent out to you and advise what to do with the item sent in error.
WHAT DO I DO IF THE ITEM(S) ARRIVES FAULTY OR BECOMES FAULTY OVER TIME?
In the odd event that one of our products arrives faulty or develops a fault overtime, we provide a very fair and honest faulty goods return policy. Please email a photo of the fault with a short description to firstname.lastname@example.org.
If this reason turns out to be a manufacturing fault then we will send you out a brand new replacement.
WHAT WATERPROOF RATING SYSTEM DO WE USE FOR OUR PRODUCTS?
Our smartphone cases are IPX8, 100% waterproof up to 25m/80ft for 30 minutes
WHAT DO YOU MEAN BY ‘100 PER CENT WATERPROOF’?
We mean that no water will get in if you seal the bag according to the instructions, don’t exceed the stringent conditions under which our bags are tested and keep it protected from getting snagged or pierced.
DO I NEED TO REGISTER AN ACCOUNT TO PLACE AN ORDER?
You don’t need to register an account to place an order on our website and can just checkout as a guest.
ARE THERE ANY BENEFITS WITH REGISTERING AN ACCOUNT?
Find below all of the benefits of registering an account with us.
- Proceed through checkout faster when making a purchase
- Check the status of orders
- View past orders
- Make changes to your account information
- Change your password
- Store alternative addresses (for shipping to multiple family members and friends!)
- Sign up to our newsletter and keep up to date about the latest OverBoard products, competitions and promotions.
I’M HAVING PROBLEMS LOGGING INTO MY ACCOUNT CAN YOU HELP?
Please Email Customer Services for any account related queries at email@example.com and we will be more than happy to help.