TERMS OF SERVICE

Last updated: 19/08/25

Welcome to www.SEAWAG.com (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website and the purchase of products offered through it. By accessing or using www.SEAWAG.com, you agree to be bound by these Terms. Please read them carefully before placing any order.

1. Our Products
· Product descriptions, images, and specifications are provided for information purposes only.
· We make every effort to ensure accuracy, but slight variations of colours may occur.
· Availability of products may change without notice.

2. Orders & Payments
· When you place an order, you agree to purchase the products under these Terms.
· All prices are displayed in your local currency and include/exclude applicable taxes depending on your location (will be confirmed at checkout).
· Payments must be made using the methods provided at checkout.
· We reserve the right to refuse or cancel any order in cases of suspected fraud, pricing errors, or stock unavailability.

3. Shipping & Delivery
· We ship to the countries listed at checkout.
· Delivery times are estimates only; delays may occur due to carriers or customs.

4. Returns & Refunds
· You may return unused products within 14 days of receipt for a refund, in accordance with EU consumer protection laws.
· Items must be in original condition and packaging.
· To request a return, please contact us at contact@seawag.com

5. Warranty
· Our products are covered by a 2 year warranty against manufacturing defects.
· The warranty does not cover damage caused by misuse, accidents, normal wear and tear, or unauthorized modifications.

6. Limitation of Liability
· To the maximum extent permitted by law, we are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
· Our total liability for any claim shall not exceed the amount paid for the product in question.

7. Intellectual Property
· All content on www.seawag.com (including logos, product designs, text, and images) is our property or licensed to us.
· You may not copy, distribute, or use our content without prior written consent.

8. Privacy
Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

9. Governing Law & Disputes
· These Terms are governed by the laws of Malta
· Any disputes shall be subject to the exclusive jurisdiction of the courts of Malta, unless otherwise required by mandatory consumer protection laws

10. Changes to These Terms
We may update these Terms from time to time. The latest version will always be available on this page, with the date of the last update indicated above.

11. Contact UsIf you have any questions about these Terms, please contact us:
Email: contact@seawag.com
‍Address: Seawag Europe Limited
Leopardi building, Office n°8,
Triq T al-Balal
San Gwann, SGN 9016
MALTA

Frequently Asked Questions
‍
What should I do if I receive the wrong item?
We sincerely apologize for any errors. Please email contact@seawag.com with your order number and details of the incorrect item, and we will arrange a replacement.

What if my item arrives faulty or becomes faulty over time?
We stand by the quality of our products and offer a fair returns policy for faulty items. Please email a photo of the fault along with a brief description to contact@seawag.com. If the issue is due to a manufacturing defect, we will send a replacement.

What waterproof rating system do you use?
Our smartphone cases are rated IPX8—100 percent waterproof up to 25 meters (80 feet) for 20 minutes.

What does 100 percent waterproof mean?
This means that no water will enter the case if:
· It is sealed correctly as per the instructions.
· The depth and duration limits are not exceeded.
· The case is not punctured or damaged.

Limited Warranty
This Limited Warranty ("Warranty") is provided by SEAWAG ("Company", "we", "us", or "our") and applies exclusively to SEAWAG-branded waterproof phone cases ("Product(s)") purchased new from our official website (www.seawag.com), our official Amazon store (“SEAWAG” as the seller, or “sold by SEAWAG and fulfilled by Amazon”), or from authorized in-store retail partners.

By purchasing and/or using the Product, you agree to the terms set forth below.

1. What Is Covered
This Warranty covers only manufacturing defects that prevent the Product from performing as advertised when used in accordance with SEAWAG’s published guidelines.

‍Covered manufacturing defects include:
· Improper bonding or sealing due to factory error.
· Structural failure resulting from material or assembly defects.

2. What Is Not Covered
This Warranty does not cover damage or malfunction caused by or resulting from:
· Misuse, abuse, accident, or neglect
· Punctures, tears, impact, or crushing of the case
· Failure to properly seal the case according to the provided instructions
· Submersion beyond SEAWAG’s published IPX8 rating (up to 25 meters for 20 minutes)
· Exposure to extreme temperatures, pressure, chemicals, or cleaning products
· Normal wear and tear, including discoloration, scuffs, fading, or surface scratches
· Alteration, modification, or unauthorized repair
· Use with non-compatible devices or accessories
· Purchases from unauthorized resellers, second-hand vendors, or third-party marketplaces (including Amazon Marketplace sellers not explicitly named “SEAWAG”)

IMPORTANT: This Warranty does not cover damage to any device or personal property placed inside the waterproof case, including smartphones or their contents. SEAWAG assumes no liability for loss, damage, or corruption of data, devices, or accessories used with the Product.

3. Limitation of Liability
To the maximum extent permitted by law:
· SEAWAG’s total liability shall be limited to the purchase price paid for the defective Product.
· SEAWAG shall not be liable for indirect, incidental, special, or consequential damages, including but not limited to loss or damage of electronic devices, personal injury, lost data, loss of use, or loss of profits

4. Warranty Eligibility
This Warranty applies only to Products purchased new from:
· www.seawag.com
· Amazon.com (only if the seller is listed as “SEAWAG” or the product is sold by SEAWAG and fulfilled by Amazon)
· Official SEAWAG-authorized retail stores and distributor

Purchases from unauthorized channels are not covered, as SEAWAG cannot verify authenticity, condition, or handling. A valid receipt or order confirmation showing the authorized seller’s name is required for all claims.

5. How to File a Claim
To initiate a warranty claim:
Email contact@seawag.com with the subject: “Warranty Claim”.

Include:
· A copy of your original proof of purchase
· A description of the issue and how it occurred
· Photos or video clearly showing the defect and proof of normal use
· Product Serial Number
· For online purchases, include Order Number
· For store purchases, include the store name and locationOur support team will review your claim and may request additional details or return of the defective item for inspection.

6. Remedy
If SEAWAG determines that a defect covered by this Warranty exists, we will, at our sole discretion:
· Replace the defective Product with the same or an equivalent model, or
· Issue a store credit or refund equal to the original purchase price.Replacements are covered for the remainder of the original Warranty Period or ninety (90) days, whichever is longer. The customer may be responsible for return shipping costs unless otherwise required by law.

Product Use & Care Instructions
Our cases were laboratory tested under conditions simulating immersion to a depth of 25 meters / 80 feet for 20 minutes, meeting the IPX8 standard.

To ensure safe use:
· Read this notice carefully and inspect the case before each use for any damage, especially the clip and locking system.
· Periodically test the case by placing dry paper or cotton inside, sealing it, submerging and shaking it in water for at least 3 minutes, then checking the contents remain dry.
· Always open the case with the locking system facing downward to prevent water droplets from entering.
· Rinse with clean water after exposure to salt, chlorine, sand, or mud, and allow to dry fully before storage.
· Avoid direct sunlight for prolonged periods and do not use in water above 35°C (95°F).
· For models with earphone output, ensure cables are not caught in the locking system when sealing.
· The neck strap is designed to be strong but breakaway for safety.
· Touchscreens generally do not function underwater; use physical buttons (e.g., volume) for taking photos or videos.

For long product life:
· Wash with clean water after each use and dry completely.
· Store with the case open between uses.

‍Disclaimer: SEAWAG or its affiliates shall not be responsible for items or data placed inside the case. It is the user’s sole responsibility to ensure the case remains fully waterproof before each use.

Disclaimers
‍
Image Disclaimer
All imagery featured on this website is either:
· Licensed for commercial use through appropriate agreements,
· Created and owned by Seawag, or
· Sourced from publicly available materials with proper attribution and references where applicable.

Images are for illustrative purposes only and may not perfectly represent the final product, environment, or user experience. If you believe any image has been used improperly or requires attribution, please contact us, and we will address the matter promptly.

Visual Representation Disclaimer
The images and videos displayed on this site are intended to showcase the intended use and functionality of our products. Some content may be simulated, enhanced, or depict prototype versions of the product. Actual performance and appearance may vary based on the product model, version, or environmental factors.

User-Generated Content Disclaimer
Some images and videos on this website may include content submitted by our customers or users. These visuals are intended to highlight real-life applications of our products but may not fully reflect the standard features or appearance of the product in all scenarios.

AI/Stock Content Notice
Certain images or videos displayed on this site may be generated using artificial intelligence (AI) or sourced from stock libraries to illustrate product features and applications. These visuals are for demonstration purposes only and may not accurately depict the final product in real-world scenarios.

General Disclaimer
The content provided on this website, including images, videos, and written descriptions, is for informational and promotional purposes only. Actual product specifications, appearance, and performance may differ due to updates, improvements, and environmental factors. We reserve the right to modify or change product features without prior notice. Any reliance on the visuals provided is at your own discretion.