Frequently Asked Questions

How can I contact you?
Our Customer Service team is available Monday to Friday (excluding public holidays).
Email: contact@seawag.com

Is it safe to purchase through your website?
Security is extremely important to us at Seawag. We have multiple security measures in place to protect your information from loss, misuse, or unauthorized access.
Financial information, such as credit card details, is used solely for processing your payment. Payments are handled securely through our payment gateway partners (Shopify or PayPal), and Seawag does not store or have access to this information.

How do I sign up for your newsletter?
Enter your email address in the subscription field located in the website footer and click ‘Subscribe’ to stay updated on our latest products, competitions, and promotions.

Having problems with our website?
If you experience any issues while placing an order, please ensure you are using the latest version of your operating system and browser. If the issue persists, contact our Customer Service team at contact@seawag.com with the following details: Your operating system (Windows, macOS, iOS, Android, etc.)
The browser you were using (Chrome, Safari, Firefox, etc.)The date and time the issue occurred
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What should I do if I receive the wrong item?
We sincerely apologize for any errors. Please email contact@seawag.com with your order number and details of the incorrect item, and we will arrange a replacement.

What if my item arrives faulty or becomes faulty over time?
We stand by the quality of our products and offer a fair returns policy for faulty items. Please email a photo of the fault along with a brief description to contact@seawag.com. If the issue is due to a manufacturing defect, we will send a replacement.

What waterproof rating system do you use?
Our smartphone cases are rated IPX8—100 percent waterproof up to 25 meters (80 feet) for 20 minutes.

What does 100 percent waterproof mean?
This means that no water will enter the case if:
· It is sealed correctly as per the instructions.
· The depth and duration limits are not exceeded.
· The case is not punctured or damaged.

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